On this week’s episode Sonya is joined by Sinead Brennan, Director of Client Experience at AIB merchant services - she outlines the difference between AIB bank and AIB Merchant Services and how they were one of the first providers of their services. Sinead talks to Sonya about how AIBMS began their work with Champion Green and also how important local business and the SME sector is to AIBMS. They chat about the solutions AIBMS offer businesses and how that helps small and local business. They discuss the fear factor of businesses when moving to the online world and the big step between accepting card services in store and selling online. Sinead shares details on additional supports they offer, and the numerous back up options available technically and otherwise. Sinead explains main street insights and Sonya shares how helpful she finds that service. They also talk about the issue of fraud and the services in place to deal with that and the importance of using services like 3D secure for retailers.
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