{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64882eb88f07690011fe9829/64cba597002c6b00118d2969?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Putting customer needs first: the FCA’s new Consumer Duty","description":"<p>In this episode of the Insurance Innovators Podcast, we’ll be hearing from&nbsp;<strong>James Edmonds</strong>&nbsp;(Director,&nbsp;<a href=\"https://www.investorincustomers.com/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Investor in Customers</strong></a>) on how insurers should respond to the FCA’s new Consumer Duty framework. Listen below to hear insights on:</p><ul><li>The four Consumer Duty outcomes that insurers must now comply with</li><li>Whether insurers are paying enough attention to the new framework</li><li>How insurers can prepare for upcoming Consumer Duty checkpoints</li><li>Whether the FCA’s framework goes far enough in protecting insurance customers</li></ul><p><br></p><p>To hear more insights on the FCA’s new Consumer Duty framework, come along to&nbsp;<a href=\"https://bit.ly/3KlKMlN\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Insurance Innovators Summit</strong></a>, taking place in London from 15-16th November, where we’ll have a session focused on&nbsp;<strong>Championing the customer</strong>.</p>","author_name":"Insurance Innovators"}