In this episode, Helen explores one of the biggest missed opportunities in business growth: the follow-up.
Drawing on CJ Hayden’s “Get Clients Now” four-stage client acquisition model, she explains how most businesses are sitting on untapped potential — contacts who would become clients if only someone followed up properly.
But fear of “annoying people,” not knowing what to say, and inconsistent habits often get in the way.
💡 Key insights:
🔁 Follow-up is everything – Most sales aren’t won on the first contact; they’re won through consistent, thoughtful touchpoints.
📘 Use a four-stage process – Based on CJ Hayden’s model, it creates clarity and structure in your outreach.
💬 The Rule of Three – Three follow-ups before moving on ensures persistence without pushiness.
🤖 Automate the heavy lifting – Tools like Go High Level can handle WhatsApp, text, and email follow-ups automatically, reducing manual effort and errors.
🎥 Mix your methods – Use video messages, LinkedIn DMs, and personalised emails to stand out.
🗺️ Map your sequence – Document your steps so follow-up becomes repeatable, reliable, and scalable.
The session wrapped with a Q&A, where Helen addressed automating LinkedIn messages and why mapping out follow-up workflows leads to higher conversions and less overwhelm.
Her message: You don’t need more leads — you need better follow-up.
🔗 Learn more: www.exceptionalthinking.co.uk
📅 Book a chat: www.exceptionalthinking.co.uk/contact
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