{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/6478c1452db2b10011a0b42e/68ee6acdead096a610b2c05f?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"FinTechTalk: The Fraud Experience: A Key Banking Relationship Differentiator","description":"<p>This is the audio-only version of our monthly finance and technology talk show, FinTechTalk. Join us on Tuesdays for free by visiting www.business-reporter.co.uk/fintechtalk</p><p><br></p><p>The panel discussion is titled:</p><p><strong>The Fraud Experience: A Key Banking Relationship Differentiator</strong></p><p><br></p><ul><li>Shifting internal KPIs from average handle time to resolution rates, customer satisfaction and escalation reduction</li><li>Moving to parallel investigation workflows,reducing time to decision and improving first-touch resolution rates</li><li>Where technology enhancements could have a huge positive impact on the fraud experience</li></ul><p><br></p><p>This episode is hosted by Charles Orton-Jones</p><p><strong>https://www.linkedin.com/in/charles-orton-jones-9438212/</strong></p><p>Ron Shevlin, Chief Research Officer, Cornerstone</p><p>Ryan Sorrels, Chief Revenue Officer, Quavo</p>","author_name":"Business Reporter"}