{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"","title":"Ep 84 Survey Says","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/645434287a1e290011ffac7e/1743478310697-24e52223-1eb8-43cb-ad47-018a8a1d7130.jpeg?height=200","description":"

Survey Says, NPS sucks. In this week's show, we about Net promoter scores and why companies use them. We also discuss our feelings about them and whether or not they should be used. 


**The views, opinions, and perspectives in this show are for entertainment purposes only. Nothing in this show should be taken as factual information.**


Show Hashtags 

 #customerservice #netpromoterscore #surveysays


Show source links 

https://www.qualtrics.com/experience-management/customer/net-promoter-score/#:~:text=An%20NPS%20score%20measures%20customer,gold%20standard%20customer%20experience%20metric.


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","author_name":"Michael Eslick"}