From Sydney, Australia, Mita Bedi, co-founder and CEO of ResonateCX, joins Mistakes Over Failure to unpack the future of customer experience, leadership, and entrepreneurship. From growing up inside her mother’s business to leading a global SaaS platform, Mita shares how resilience, curiosity, and “mistakes” shaped her path. She explores why delighted customers create delighted employees, why leaders must become grounded catalysts, and how tech can turn data into stories that move people. We hope you enjoy this sharp, human conversation on building brave, learning led companies.