{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/6a613af4562e3ad886a0f135?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Easy and Effortless for Employees Delivering Experiences Too","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1784756605005-9a85189d-8c35-40e7-98da-a199bdb13ae9.jpeg?height=200","description":"<p>A meditation on balance. Work should usually be something you can show up and do day after day without it being too hard or burning you out. But you will have weeks, days and moments that are hard, and you shouldn't apologize to employees for having to scramble sometimes.</p><p><br></p><p>But if every day is a scramble, it won't last.</p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Sam on LinkedIn</a> - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.</p><p><br></p><p><a href=\"https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800\" rel=\"noopener noreferrer\" target=\"_blank\">Subscribe to my newsletter</a>, Customer Experience Patterns - I publish a new edition with each episode of the podcast.</p><p><br></p><p>My LinkedIn Learning courses: <a href=\"https://www.linkedin.com/learning-login/share?account=104&amp;forceAccount=false&amp;redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D\" rel=\"noopener noreferrer\" target=\"_blank\">Customer Experience: 6 Essential Foundations For Lasting Loyalty</a>, <a href=\"https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104\" rel=\"noopener noreferrer\" target=\"_blank\">How To Create Great Customer Experiences</a> &amp; <a href=\"https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104\" rel=\"noopener noreferrer\" target=\"_blank\">Build A Customer-Centric Culture</a>. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.</p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}