{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"","title":"What Proust, Mad Men And Steven Bartlett's Barber Can Teach CX Teams About Creating Memories","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1753239626155-e99d7667-0ad7-475c-bd66-89ecf18e7520.jpeg?height=200","description":"

The clip of the famous Carousel pitch scene (it's all about nostalgia, and it will make you nostalgic for peak tv)


Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.


Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.


My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

","author_name":"Sam Stern"}