{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/6825590d15d5c17e05a02a2d?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Stop Treating Empathy & Emotional Intelligence Like Tactics","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1747278079293-84fe3dc5-4745-46f8-b4f7-3ae9d6752646.jpeg?height=200","description":"<p>Connect with <a href=\"https://www.linkedin.com/in/michaelcmattson/\" rel=\"noopener noreferrer\" target=\"_blank\">Michael Mattson on LinkedIn</a></p><p><br></p><p>And then Michael was so kind (and organized!) to share links to so many studies:</p><ul><li>Companies that implement EI initiatives see a 63% reduction in employee turnover (<a href=\"https://www.apollotechnical.com/10-surprising-statistics-about-emotional-intelligence-you-need-to-know\" rel=\"noopener noreferrer\" target=\"_blank\">Apollo Technical</a>).</li><li>Teams with emotionally intelligent leadership see up to 37% increase in performance (<a href=\"https://psico-smart.com/en/blogs/blog-the-impact-of-emotional-intelligence-on-effective-leadership-development-161510\" rel=\"noopener noreferrer\" target=\"_blank\">Psico-Smart</a>).</li><li>According to a global study by<a href=\"https://www.6seconds.org/\" rel=\"noopener noreferrer\" target=\"_blank\"> Six Seconds</a>, orgs that prioritize emotional intelligence are 22 times more likely to be high-performing.</li><li>Sales teams under emotionally intelligent leaders see a 13% increase in sales (<a href=\"https://zoetalentsolutions.com/emotional-intelligence-impact-statistics-key-findings\" rel=\"noopener noreferrer\" target=\"_blank\">Zoe Talent Solutions</a>).</li><li>CEOs with high EQ lead companies with 5% higher profitability on average (<a href=\"https://zoetalentsolutions.com/emotional-intelligence-impact-statistics-key-findings\" rel=\"noopener noreferrer\" target=\"_blank\">Zoe Talent Solutions</a>).</li><li>Emotionally intelligent organizations report stronger customer loyalty, advocacy, and CX scores (<a href=\"https://www.niagarainstitute.com/blog/emotional-intelligence-statistics\" rel=\"noopener noreferrer\" target=\"_blank\">Niagara Institute</a>).</li><li>Emotional intelligence interventions boost employee satisfaction, productivity, and long-term retention (<a href=\"https://www.apollotechnical.com/10-surprising-statistics-about-emotional-intelligence-you-need-to-know\" rel=\"noopener noreferrer\" target=\"_blank\">Apollo Technical</a>).</li></ul><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Sam on LinkedIn</a> - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.</p><p><br></p><p><a href=\"https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800\" rel=\"noopener noreferrer\" target=\"_blank\">Subscribe to my newsletter</a>, Customer Experience Patterns - I publish a new edition with each episode of the podcast.</p><p><br></p><p>My LinkedIn Learning courses: <a href=\"https://www.linkedin.com/learning-login/share?account=104&amp;forceAccount=false&amp;redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-6-essential-foundations-for-lasting-loyalty%3Ftrk%3Dshare_ent_url%26shareId%3D6zr3xjqdRM%252BU6PND%252Bbzx1w%253D%253D\" rel=\"noopener noreferrer\" target=\"_blank\">Customer Experience: 6 Essential Foundations For Lasting Loyalty</a>, <a href=\"https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104\" rel=\"noopener noreferrer\" target=\"_blank\">How To Create Great Customer Experiences</a> &amp; <a href=\"https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104\" rel=\"noopener noreferrer\" target=\"_blank\">Build A Customer-Centric Culture</a>. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.</p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}