{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/67b658425033e3e15a20b827?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Creating The CX Standards With Erin Wallace From Bain","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1740003112518-8a4f94da-da9f-40a4-97bf-770a5be7a41b.jpeg?height=200","description":"<p><a href=\"https://www.cx-standards.com/download\" rel=\"noopener noreferrer\" target=\"_blank\">CX Standards Landing Page</a> - you can learn more about the standards, and download them.</p><p><br></p><p><a href=\"https://www.linkedin.com/in/erinwallace77/\" rel=\"noopener noreferrer\" target=\"_blank\">Erin Wallace on LinkedIn</a></p><p><br></p><p><a href=\"https://www.youtube.com/watch?v=fW8amMCVAJQ&amp;t=41s\" rel=\"noopener noreferrer\" target=\"_blank\">Dancing Guy Video</a> - showing the importance of the first follower to catalyze a movement</p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Sam on LinkedIn</a> - I share customer expeirence content multiple times a week, and love hearing from listeners with questions or ideas for topics.</p><p><br></p><p><a href=\"https://open.acast.com/networks/64455af7c9ba5a00116183bb/shows/64455af7c9ba5a00116183b3/episodes/Subscribe%20on%20LinkedIn%20https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800\" rel=\"noopener noreferrer\" target=\"_blank\">Subscribe to my newsletter, Customer Experience Patterns</a> - I publish a new edition with each full-length episode of the podcast.</p><p><br></p><p>My LinkedIn Learning courses: <a href=\"https://www.linkedin.com/learning/how-to-create-great-customer-experiences/how-to-create-great-customer-experiences?u=104\" rel=\"noopener noreferrer\" target=\"_blank\">How To Create Great Customer Experiences</a> &amp; <a href=\"https://www.linkedin.com/learning/customer-experience-strategy-build-a-customer-centric-culture/build-a-customer-centric-culture?u=104\" rel=\"noopener noreferrer\" target=\"_blank\">Build A Customer-Centric Culture</a>. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers. My new learning course on Customer Experience foundations will be live in March, 2025</p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}