{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/6735662f5b81168b13bca49a?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How 2 CX Leaders Found Their Way To Customer-Facing Roles ","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1731552375070-548ebb8f-4aab-48df-871d-10b5ead4c98c.jpeg?height=200","description":"<p>The greatest irony is that CX teams who are responsible for customer experience don't actually deliver customer experiences themselves. Except Beth and Scott do. And in this episode, we hear their stories from the front lines!</p><p><br></p><p><a href=\"https://www.linkedin.com/in/bethkarawan/\" rel=\"noopener noreferrer\" target=\"_blank\">Beth Karawan on LinkedIn</a> - be sure to subscribe to her newsletter - <a href=\"https://www.linkedin.com/newsletters/7222683112294522880/?displayConfirmation=true\" rel=\"noopener noreferrer\" target=\"_blank\">Donut Friday</a></p><p><br></p><p><a href=\"https://www.linkedin.com/in/scottgilbey/\" rel=\"noopener noreferrer\" target=\"_blank\">Scott Gilbey on LinkedIn</a></p><p><a href=\"https://www.linkedin.com/feed/update/urn:li:activity:7242949278199861248/\" rel=\"noopener noreferrer\" target=\"_blank\">Scott's article in Entreprenuer magazine on his experience</a></p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Sam on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}