{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/66f4d5dbec3521a27cad262d?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Bright Spots Analysis - Step By Step","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1727320478977-afd5d605-2bff-4764-8c1e-7f917d8ed183.jpeg?height=200","description":"<p><br></p><p><a href=\"https://www.linkedin.com/learning-login/share?account=104&amp;forceAccount=false&amp;redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fcustomer-experience-strategy-build-a-customer-centric-culture%2Fhow-to-conduct-bright-spot-analysis%3Ftrk%3Dshare_video_url%26shareId%3DvV89NmsPTFClVMs8WhvRyA%253D%253D\" rel=\"noopener noreferrer\" target=\"_blank\">My LinkedIn Learning lesson on Bright Spots Analysis</a>  </p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Sam on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}