{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"","title":"The State Of Customer Experience - As Profession & Business Discipline","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1726678322803-334e63c0-bae4-4200-b95a-f7fa02d4c9ae.jpeg?height=200","description":"

Greg and I talk about the current state of the CX profession, the balance required by companies to ensure that CX is sustainable over the long-term, and what the CXPA is doing to shepherd the profession through a period of uncertainty.


The CXPA


Greg on Linkedin



Connect with Sam on LinkedIn


Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

","author_name":"Sam Stern"}