{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/66cd2c2117a962f5d7a5d25b?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Great CX Is Rare Because Its Hard. ","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1724722048157-7d1da3df-e2fb-489b-8b1b-a6b71f743d6c.jpeg?height=200","description":"<p>The Obstacle is the way.</p><p><br></p><p>The hard thing about hard things</p><p><br></p><p>I can tell you the secret, but you won't want to hear it.</p><p>. </p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Sam on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}