{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/66ae9bd56038d9e0eafda065?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Why Designing AI Into CX Requires Rethinking Human-Centered Design Practices","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1722719128920-902d1d7b-2f3f-4784-8a14-46c161111ac1.jpeg?height=200","description":"<p><a href=\"https://www.linkedin.com/in/kerrybodine/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Kerry Bodine on LinkedIn</a></p><p>Kerry's <a href=\"https://kbandco.lp.page/ai-cx-ex-sept-2024\" rel=\"noopener noreferrer\" target=\"_blank\">master-class on Designing For AI in CX &amp; EX</a></p><p><a href=\"https://kerrybodine.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Bodine &amp; Co.</a></p><p><br></p><p><a href=\"https://dl.acm.org/doi/pdf/10.1145/3313831.3376301\" rel=\"noopener noreferrer\" target=\"_blank\">Research Paper On The Difficulty Of Designing For AI</a></p><p><a href=\"https://dl.acm.org/doi/fullHtml/10.1145/3563657.3596058\" rel=\"noopener noreferrer\" target=\"_blank\">Creating Design Resources To Scafold The Ideation Of AI Concepts </a></p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Sam on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}