{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"","title":"How To Address The Root Causes Of Frustrations From Waiting","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1722366259688-0449292c-5ce7-41a8-839e-643c6589a274.jpeg?height=200","description":"

Waiting in line is a bad experience. Except that's not always true. Learn what makes some waits unbearable, while others are tolerable at worst, and a memorable part of the experience at best.


·       Where is my bus? Impact of mobile real-time information on the perceived and actual wait time of transit riders

·       Timing is right for T riders, businesses

·       Subway Countdown Clocks Are Good For Business

·       Houston airport baggage claim


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Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.

","author_name":"Sam Stern"}