{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/668f05e519620f7e37e99694?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Customer-Care Is Not A Cost To Be Minimized With Stacy Sherman","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1720648959090-6c3a0bb8e390727cb2d9df1324cae9c2.jpeg?height=200","description":"<p><a href=\"https://www.linkedin.com/learning-login/share?account=104&amp;forceAccount=false&amp;redirect=https%3A%2F%2Fwww.linkedin.com%2Flearning%2Fincrease-customer-loyalty-by-doing-agent-experience-ax-right%3Ftrk%3Dshare_ent_url%26shareId%3D5wv%252BpMXiTvyPy%252FlO2%252FNU%252FQ%253D%253D\" rel=\"noopener noreferrer\" target=\"_blank\">Stacy's LinkedIn Learning Course On Agent Experience</a></p><p><a href=\"https://www.linkedin.com/in/stacysherman/\" rel=\"noopener noreferrer\" target=\"_blank\">Stacy Sherman on LinkedIN</a></p><p><a href=\"https://doingcxright.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Doing CX Right</a></p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find me on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}