{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/6683503dda59509cbad3cd55?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Define the negative space around your CX","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1719881506671-f7e76a90d8661a42536fff0064b2f0d7.jpeg?height=200","description":"<p>The concept of <a href=\"https://en.wikipedia.org/wiki/Negative_space\" rel=\"noopener noreferrer\" target=\"_blank\">negative space</a></p><p><br></p><p><a href=\"https://www.npr.org/2022/11/26/1139291958/frontier-airlines-drops-its-customer-service-line\" rel=\"noopener noreferrer\" target=\"_blank\">Frontier Airlines drops customer-service</a></p><p><br></p><p><a href=\"https://www.chick-fil-a.com/customer-support/who-we-are/our-culture-and-values/why-is-chick-fil-a-closed-on-sunday\" rel=\"noopener noreferrer\" target=\"_blank\">Why Chick-Fil-A Closes on Sundays</a></p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find me on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}