{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/66330a3f8205670012cf1e4f?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"The Power Of Memory In CX: Memory Is A Time Machine ","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1714619933210-79f55ab49e358aeae0df2a9936f74aed.jpeg?height=200","description":"<p>Memory is a time machine. It brings forward past experiences to the future where those memories guide loyalty behaviors. Today on the CX Patterns Podcast, I riff on the importance of reinforcing positive memories to make the memories</p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find me on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}