{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/66212d954df82b0013d264be?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"CX Improvements lead to cost cuts, but cost cuts don't lead to CX improvements","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1713450317739-45bcbd18ab979a018e546da5028e0787.jpeg?height=200","description":"<p>In this episode, Ryan Hart and I talk about the imperative we see for companies to cut costs, and the danger of doing so without starting from the customer and working back. </p><p><br></p><p><a href=\"https://www.linkedin.com/in/ryan-hart-a9254b4/\" rel=\"noopener noreferrer\" target=\"_blank\">Ryan Hart</a> on LinkedIn</p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find me on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p><p><br></p>","author_name":"Sam Stern"}