{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/660cc98f58d7a60018c9536c?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Crafting Your CX Strategy - Step By Step ","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1712113928754-886ae4eea43b30b41efd0695db8fe3bc.jpeg?height=200","description":"<p><a href=\"https://www.linkedin.com/in/tomquish/\" rel=\"noopener noreferrer\" target=\"_blank\">Tom Quish </a>from <a href=\"https://www.rightpoint.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Rightpoint </a>joins in this episode to talk CX Strategies. Listen to hear Tom explain why executive alignment is a can't-skip step, how to ensure your research refreshes your strategy over time, and the right way to ensure the cusotmer insights get used.</p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find me on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p><p><br></p>","author_name":"Sam Stern"}