{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/65fb99a231088d0016d7467c?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"It's Easier Than Ever To Create A Great Customer Experience","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1710987590381-77edd0bbdc1e2f7f940f05efa5732eca.jpeg?height=200","description":"<p>Not easy, but easier. We're in a moment of pessisim for CX, but I argue that it has never been a better time for someone who wants to create great customer experiences.</p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find me on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}