{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/6567543546897a001358b038?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Ep. 14 Hospitality Best Practices: Mentor It, Model It, Measure It","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1701269660043-a1647f985070c9330a885ac9f362387a.jpeg?height=200","description":"<p>Doug Kennedy shared so much wisdom with us in this episode - preparing employees to deliver great expeirences, the importance of leaders modeling, and mentoring the behaviors they want to see.</p><p><br></p><p>Doug also introduced me to a wonderful Spanish word: Sentipensante - Sensing &amp; Thinking - a fantastic distallation of what it takes to deliver great customer experiences.</p><p><a href=\"https://www.costar.com/article/9399590/guest-loyalty-is-created-by-people-not-points-or-perks\" rel=\"noopener noreferrer\" target=\"_blank\">Guest Loyalty Is Created By People, Not Points Or Perks</a></p><p><a href=\"https://kennedytrainingnetwork.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Kennedy Training Network</a></p><p><a href=\"Find Sam on LinkedIn    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.\" rel=\"noopener noreferrer\" target=\"_blank\">Doug Kennedy on LinkedIn</a></p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find Sam on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}