{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/6539d9e9ab9fa200122532c2?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Ep. 12 Creating An Informed CX Strategy With Mark Levy","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1698289821063-95db2c851ad95f17ca6ade8422d15a38.jpeg?height=200","description":"<p>Great conversation with Mark Levy this week about best practices for getting a CX team, program or transformation off the ground. Mark shares his 4 priorities at the start of a CX transformation, and how he determines when it's time to move from listening to action.</p><p><br></p><p><a href=\"https://www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&amp;followMember=marklevy\" rel=\"noopener noreferrer\" target=\"_blank\">Mark on LinkedIn</a></p><p><a href=\"http://digitalcx.substack.com/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Sign up for Mark's DCX Newsletter</strong></a></p><p><a href=\"https://dcxac.com/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>DCX Accountability Coaching</strong></a>&nbsp;-&nbsp;1:1 coaching for customer-obsessed business leaders to unleash their full potential</p><p><a href=\"http://www.365dofa.com/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>365 Days of Accountability</strong></a>&nbsp;– Inspiration and motivation on your journey to success</p><p><br></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find Sam on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}