{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/6521d00835acc00011a94faa?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Ep. 11 Delivering And Meauring Humanity In CX","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1696714617722-44278049260de571b763d19ef80ddd7f.jpeg?height=200","description":"<p>Zanna van der Aa is back for Part 2. She talks us through the importance of humanity to great customer experience, how to bring the human touch to digital experiences, how to measure humanity in a customer experience, why that human touch makes employee experience and company culture better, and why NPS is overrated. </p><p><br></p><p>It's an action-packed episode! </p><p><br></p><p><a href=\"https://zannavanderaa.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Zanna's website</a></p><p><a href=\"https://www.linkedin.com/in/zannavdun/\" rel=\"noopener noreferrer\" target=\"_blank\">Zanna van der Aa on LinkedIn</a></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find me on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p>","author_name":"Sam Stern"}