{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64455af7c9ba5a00116183b3/6514dc6835c0e30011a2f809?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Ep. 10 The right way to measure the customer experience","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64455af7c9ba5a00116183b3/1695865467574-7f8609c49cf10731fd556137cfcb6f8a.jpeg?height=200","description":"<p>Zanna walks through her approach to identifying the most important drivers of customer experience outcomes. This conversation is at once scientific and deeply practical. How does Zanna do it? Listen to find out. </p><p><br></p><p><a href=\"https://zannavanderaa.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Zanna's website</a></p><p><a href=\"https://www.linkedin.com/in/zannavdun/\" rel=\"noopener noreferrer\" target=\"_blank\">Zanna van der Aa on LinkedIn</a></p><p><a href=\"https://www.linkedin.com/in/samsternjones/\" rel=\"noopener noreferrer\" target=\"_blank\">Find me on LinkedIn</a></p><p><br></p><p>Thanks to my talented colleague <a href=\"https://www.linkedin.com/in/emilytolmer/\" rel=\"noopener noreferrer\" target=\"_blank\">Emily Tolmer</a> for the cover art. Thanks to my friends at <a href=\"https://open.spotify.com/artist/3iOTE1wiNOxzGcVJljC59r\" rel=\"noopener noreferrer\" target=\"_blank\">Moon Island </a>for the music.</p><p><br></p>","author_name":"Sam Stern"}