This episode of The UK Flooring Podcast sits down with Steve Jones, founder of Billy Bot AI, for a proper deep dive into how artificial intelligence is already changing the flooring industry.
Steve has spent 20 years in flooring, running his own flooring business before spending the last year building AI software specifically for flooring companies. In this episode, he explains why AI is no longer just a tool for writing emails or tidying up a bit of copy. Used properly, it can help flooring businesses handle admin, build quotes, manage customer information, create documents, respond to enquiries, and save serious time behind the scenes.
Tom and Steve get into the real opportunities, but also the risks. They discuss where AI can help, where human interaction still matters, why customer-facing AI can go wrong, and why businesses that ignore it completely could end up being left behind.
What You’ll Learn in This Episode:
Why most flooring businesses are only scratching the surface with AI
How AI can help with admin, emails, quotes, documents and customer follow-up
Why flooring-specific knowledge matters when using AI tools
The difference between basic AI prompts and proper AI systems
Why using several disconnected pieces of software can create more problems
How AI could become the central “brain” of a flooring business
Why customer conversations still need a human touch
What happened when Tom used too much automation in a flooring inspections business
Why estimators and admin-heavy roles could be the first to change
How AI can help businesses become more productive without simply replacing people
Why Steve believes flooring businesses that ignore AI will fall behind
What Billy Bot AI is, and how it has been built specifically for flooring companies
Memorable Quote:
“AI should not be used to make you lazy. It should be used to make you more productive.”
Speaker Information:
Steve Jones is the founder of Billy Bot AI and has worked in the flooring industry for around 20 years. After running his own flooring business, he has spent the last year building AI software designed specifically for flooring companies, using his industry knowledge to help businesses reduce admin, improve quoting, and manage day-to-day operations more efficiently.
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