This episode of The UK Flooring Podcast sits down with Gary Hosey, leadership coach and EQ-i Master Trainer, for a straight, practical chat about emotional intelligence, and why it matters more in flooring than most people realise.
Because whether you’re a one-person band or running a team of 20, the job is still people. Customers with expectations. Staff with personalities. Pressure, stress, and those awkward conversations you keep putting off until they blow up. Gary breaks emotional intelligence down into the real-world stuff that actually helps: how you communicate, how you handle stress, how you make decisions, and how you build trust without turning into a pushover.
One of the biggest takeaways is simple but brutal: if you want better outcomes, you need better conversations. Gary explains why “being interested, not interesting” changes sales chats, customer trust, and how your team responds to you.
What You’ll Learn in This Episode:
What emotional intelligence actually means, and the five key areas that sit underneath it (self-awareness, self-expression, interpersonal skills, decision-making, and stress management).
Why trust is the real foundation of repeat work, and how to build it without giving everything away for free.
A simple shift that improves customer conversations fast: ask better questions, find out what matters, then deliver that experience.
The difference between leading 5 people and leading 20, and why “doing it all yourself” stops scaling being possible.
Why feedback gets avoided, how it piles up, and how to make it normal before it turns into conflict.
How to develop supervisors and key people around you so leadership is shared, not chaotic.
Memorable Quote:
“Be interested, not interesting.”
Speaker Information
Gary Hosey
Leadership Coach and EQ-i Master Trainer
https://www.garyhosey.com/
LinkedIn: https://uk.linkedin.com/in/garyhosey
Where to Find The UK Flooring Podcast:
Website: https://theukflooringpodcast.co.uk/
Instagram: https://www.instagram.com/theukflooringpodcast/
Facebook: https://www.facebook.com/theukflooringpodcast/
Spotify: https://open.spotify.com/show/59DLhGPVKNtVoS656EYtxq
Apple Podcasts: https://podcasts.apple.com/gb/podcast/the-uk-flooring-podcast/id1606720642
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