In this episode of What's the Law Say? Clint talks with Karen Macon of the Public Service Commission about utility regulation and customer rights and services that the PSC can provide for utilities customers to assist in resolving complaints about public utilities such as water, electric, or gas. What does the PSC have in place to help customers who are having problems? Get some answers as we discuss consumer rights, such as reasonable payment arrangements, as well as the hearing process within the PSC including informal and formal complaints.
","author_name":"Legal Aid of West Virginia"}