“It doesn’t have to be a total loss scenario to leave you on your knees.”
In this episode of Momentum Meets, Alistair Body is joined by Zoe Davenport from BCH to explore one of the insurance industry’s most persistent challenges: underinsurance.
As Zoe puts it, “insurance is the biggest waste of money for anybody buying it” if the policy doesn’t respond as expected when a claim happens. That’s why accurate declared values, reinstatement cost assessments and properly evidenced client conversations matter.
The discussion covers the difference between market value and reinstatement cost, the impact of underinsurance at claim stage, Consumer Duty, overinsurance, AI-generated valuations and the importance of using expert advice rather than assumptions.
It’s a practical episode for brokers who want to help clients buy cover with confidence, avoid difficult surprises and make sure the promise on the page performs when it matters most.
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