{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/63dd21012c2244001144d043/691f80cad35aa096b569079a?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How to Handle Customer Complaints the Right Way","description":"<p>In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.</p><p><br></p><p>Plus — real examples, practical scripts, and the mindset shift every business owner needs.</p><p><br></p><p>🎧 <strong>Listen to learn:</strong></p><ul><li>The 3-step Acknowledge → Apologise → Act method</li><li>How to defuse anger quickly</li><li>The follow-up most businesses forget</li><li>How to track complaints to find hidden friction</li><li>A real case study where complaints dropped by 80%</li></ul><p><br></p><p>Download your free <a href=\"https://customercarechannel.com/freebies/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Customer Success Kit</strong></a> here.</p><p>Enrol onto my <a href=\"https://customercarechannel.com/product/master-customer-experience-collect-review-and-improve/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>Customer Experience Course</strong></a> here.</p>","author_name":"Lisa Baker"}