{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/63d3ad1a963ae60011f9ff7f/686e42338d3d6839f4f14ff7?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"The Billion-Dollar Mistake Hiding in Every Shopify Checkout","description":"<p>There's a massive flaw in the Shopify checkout process that costs merchants millions in customer service hours and lost revenue. I sat down with Hamish McKay, CEO of Order Editing, a startup that's solving the one problem Shopify hasn't: letting customers edit their own orders after purchase. He breaks down The Billion-Dollar Mistake Hiding in Every Shopify Checkout—the 1.5% of customers who make a mistake and why giving them self-service options is a huge opportunity. We also explore the hidden technical complexities of building for Shopify and dive into a deep, philosophical conversation about the future of work and creativity in the age of AI. This is an essential conversation for any e-commerce founder or operator. Check out the company: https://orderediting.com</p><p><br></p><p>----------------------------------------------------------------------------------------------------------------------------</p><p>📚 NETWORK BEFORE YOU NEED IT (6 LESSONS THAT MADE SEAN $15M)</p><p>----------------------------------------------------------------------------------------------------------------------------</p><p>▶ Get my eBook free - https://welivetobuild.com/network</p><p><br></p><p>-----------------------------------</p><p>📈 WORK WITH ME</p><p>-----------------------------------</p><p>▶ Buy 300 Lessons From 300 Founders: https://welivetobuild.com/300-lessons-ebook</p><p>▶ Book a Paid Advisory Session: https://welivetobuild.com/book-a-call</p><p>▶ Startup Fundraising: https://welivetobuild.com/fundraising</p><p>▶ Sponsor the Channel: https://www.welivetobuild.com/sponsorship</p><p><br></p><p>---------------------------------------------</p><p>👀 CONNECT WITH SEAN</p><p>---------------------------------------------</p><p>▶ LinkedIn: https://linkedin.com/in/seanweisbrot</p><p>▶ Inquiries: welivetobuild@gmail.com</p><p><br></p><p>---------------------------</p><p>🕒 CHAPTERS</p><p>---------------------------</p><p>00:00 - Introduction: The Problem with Post-Purchase Mistakes</p><p>00:50 - The 1.5% Problem: A Massive Hidden Cost for Merchants</p><p>02:00 - Why Hasn't Shopify Solved This Obvious Flaw?</p><p>04:15 - The Acquisition Dilemma: Selling to Shopify</p><p>05:40 - How Self-Service Editing Creates Customer Joy</p><p>08:45 - The Hidden Technical Hell of Building for Shopify</p><p>14:40 - How AI is Now Building 70% of Our Software</p><p>21:20 - The Race to Become the \"Master App\" in E-Commerce</p><p>37:45 - The Pleasure of Creation vs. The \"Grayness\" of AI</p><p>43:50 - A Dystopian View on The Future of AI and Humanity</p><p>51:15 - \"Why The F*ck Am I Running an E-commerce Company?\"</p>","author_name":"Sean Weisbrot"}