{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/63d3ad1a963ae60011f9ff7f/682aeb37bc0e758152fa4c44?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"\"The Customer Is Always Right\" is a Destructive Lie","description":"<p>We've all heard the phrase \"The Customer Is Always Right,\" but what if following that advice is secretly burning out your team and killing your business? I sat down with Borja Cuan, CEO of Four15 Digital, who learned this lesson the hard way. He shares his powerful story of why he now believes \"The Customer Is Always Right\" is a Destructive Lie, and why he made the controversial decision to prioritize his employees over his clients. We also dive into the psychology of resilience, how to handle bad news like a CEO, and the cultural differences in business communication. This is a must-watch for any leader tired of sacrificing their team's well-being for unreasonable client demands. Check out the company: https://four15digital.com</p><p><br></p><p>----------------------------------------------------------------------------------------------------------------------------</p><p>📚 NETWORK BEFORE YOU NEED IT (6 LESSONS THAT MADE SEAN $15M)</p><p>----------------------------------------------------------------------------------------------------------------------------</p><p>▶ Get my eBook free - https://welivetobuild.com/network</p><p><br></p><p>-----------------------------------</p><p>📈 WORK WITH ME</p><p>-----------------------------------</p><p>▶ Buy 300 Lessons From 300 Founders: https://welivetobuild.com/300-lessons-ebook</p><p>▶ Book a Paid Advisory Session: https://welivetobuild.com/book-a-call</p><p>▶ Startup Fundraising: https://welivetobuild.com/fundraising</p><p>▶ Sponsor the Channel: https://www.welivetobuild.com/sponsorship</p><p><br></p><p>---------------------------------------------</p><p>👀 CONNECT WITH SEAN</p><p>---------------------------------------------</p><p>▶ LinkedIn: https://linkedin.com/in/seanweisbrot</p><p>▶ Inquiries: welivetobuild@gmail.com</p><p><br></p><p>---------------------------</p><p>🕒 CHAPTERS</p><p>---------------------------</p><p>00:00 - The Hardest Part of Being a Business Owner</p><p>02:57 - The Hard Truth: Is Resilience Innate?</p><p>04:08 - How My Leadership Style Had to Evolve</p><p>07:32 - Why I Put My Employees Before My Clients</p><p>13:50 - Cultural Differences in Business Communication</p><p>16:36 - My Personal Story with a \"Sociopath\" Boss</p><p>23:22 - The #1 Job of a Leader: Employee Happiness</p><p>26:45 - Setting Boundaries with Disrespectful Clients</p>","author_name":"Sean Weisbrot"}