{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/63d3ad1a963ae60011f9ff7f/63d3ad20b1fb4d0011ef24c8?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Love your employees so your customers love you with Brad Cleveland | WLTB Podcast #73","description":"<p>Brad Cleveland is an author, speaker, &amp; consultant focused on customer strategy/management. He has worked across 45 states &amp; in 60 countries for clients as diverse as AMEX, Apple, USAA, University of California, &amp; the US/Canadan/Australian governments.&nbsp;&nbsp;</p><p><br></p><p>Brad is author of \"Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results\" and \"Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience\".&nbsp;</p><p><br></p><p>00:00 - Guest Introduction</p><p>01:40 - Get to know Brad</p><p>02:29 - Good customer service is important</p><p>10:37 - Writing a book for customer experience</p><p>11:51 - Pandemic's effect around customer experience</p><p>12:27 - Integrating customer experience</p><p>13:54 - Solving problems with customer service</p><p>18:02 - Encouraging bold ideas in the company</p><p>21:19 - Allowing your employees to grow</p><p>24:17 - Evolution of customer service with generations</p><p>27:49 - Customer Experience</p><p>28:36 - Follow up with Brad</p><p><br></p><p><strong>👀 Check out the company:</strong></p><p><a href=\"https://bradcleveland.com\" rel=\"noopener noreferrer\" target=\"_blank\">https://bradcleveland.com</a></p><p><br></p><p><strong>✅ Subscribe if you liked this interview:</strong></p><p><a href=\"https://youtube.com/@seanweisbrot&nbsp;\" rel=\"noopener noreferrer\" target=\"_blank\">https://youtube.com/@seanweisbrot&nbsp;</a></p><p><br></p><p><strong>🤝 Become a podcast sponsor:</strong></p><p><a href=\"https://www.welivetobuild.com/sponsor\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.welivetobuild.com/sponsor</a></p><p><br></p><p><strong>📈 To hire Sean to consult your company:</strong></p><p><a href=\"https://calendly.com/wltb/strategy\" rel=\"noopener noreferrer\" target=\"_blank\">https://calendly.com/wltb/strategy</a></p><p><br></p><p>#entrepreneurship #entrepreneur #psychology #business #startup #interview #podcast #welivetobuild #seanweisbrot</p>","author_name":"Sean Weisbrot"}