Dave Kittle did something most practice owners would never consider: he publicly posted one of his one-star Google reviews.
Dave and the guys break down why imperfect and unexpected content can outperform polished marketing, how negative feedback can clarify who your practice is actually for, and why taking a stand matters.
Then Dave shares the behind-the-scenes challenge of delegating his front desk to virtual assistants and what the process is teaching him about systems, scheduling, training, and actually running a business.
Watch more from PT Pintcast →https://www.youtube.com/@PTPintcast
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EPISODE BREAKDOWN
[00:00] — Why This Show Doesn’t Have a Filter
[03:45] — Why Changing Your Opinion Is a Good Thing
[07:34] — Dave’s 1-Star Google Review
[10:58] — Why Boring Content Doesn’t Work
[13:31] — Turning Bad Reviews Into Good Marketing
[18:22] — Tony Joins the Conversation
[19:03] — Dave’s Virtual Front Desk Experiment
[21:05] — Training VAs and Scheduling Home Visits
[24:40] — Do You Want a Business or Just Clinical Freedom?
You get a 1-star Google review.
What do you do?
A) Ignore it
B) Try to remove it
C) Respond professionally
D) Make a video about it 😅
Dave chose D.
Would you ever publicly use a bad review in your marketing?
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Want to Connect with Dave?
Book a strategy call:
Thinking of selling your practice or partnering?
https://www.fieldmakergroup.com
Connect with Dave:
Email: Dave@Conciergepainrelief.com
Instagram: @davekittle https://www.instagram.com/davekittle/
LinkedIn: https://www.linkedin.com/in/davekittle/
or
Call (646)-781-8884
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