Why do physical therapy patients stop showing up after only a few visits?
Dave Kittle and Jimmy McKay discuss the “three visit” problem, inconsistent care, therapist switching, reimbursement pressure, cash-pay versus in-network models, and why patient expectations may matter more than clinics realize.
Watch more from PT Pintcast →https://www.youtube.com/@PTPintcast
---
EPISODE BREAKDOWN
[00:00] – Consistency Matters
[01:18] – Insurance Questions
[02:10] – Simple Reply Script
[03:13] – Cost Concerns Explained
[04:15] – Polite Close And Seed
[05:41] – In Network Visit Dropoff
[06:51] – The Visit Three Problem
[09:04] – Quality Versus Cost Framing
[10:22] – Expectations Versus Reality
[11:35] – Who Owns The Blame
[14:45] – Personal Training Comparison
[15:52] – Volume Leads to Switching
[21:17] – Acquisition Cost Math
[23:02] – Reuse This Script
For the PTs:
How often does one patient see the SAME therapist for their entire plan of care?
And for patients:
Would switching therapists unexpectedly make you less likely to keep going?
I'm curious whether the bigger issue is price, results, or consistency.
-
Want to Connect with Dave?
Book a strategy call:
Thinking of selling your practice or partnering?
https://www.fieldmakergroup.com
Connect with Dave:
Email: Dave@Conciergepainrelief.com
Instagram: @davekittle https://www.instagram.com/davekittle/
LinkedIn: https://www.linkedin.com/in/davekittle/
or
Call (646)-781-8884
","author_name":"Dave Kittle"}