{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/6398bb70ee249200127c1182/68651b0ed9fe14121892ebef?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"You Are A Victim of \"Sludge\"","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/6398bb70ee249200127c1182/1751456506982-c94e79c2-1402-4351-89ba-11a1f9efc248.jpeg?height=200","description":"<p>Chris Colin, writer, editor, and podcaster, joins Lisa Wexler to talk about his Atlantic article:<em> THAT DROPPED CALL WITH CUSTOMER SERVICE? IT WAS ON PURPOSE. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”&nbsp;</em></p>","author_name":"The Lisa Wexler Show"}