High-profile rulings by the Supreme Court and NCDRC against real estate developers signal hope for homebuyers—but do they reflect reality?
In this audio, based on Sucheta Dalal’s hard-hitting analysis, we uncover the deeper crisis in India’s consumer justice system. From massive vacancies in consumer courts and rising case pendency to ignored mediation mechanisms and over 100,000 unresolved RERA complaints—the system meant to protect consumers is struggling to function.
We also examine the disturbing nexus between builders and banks under interest subvention schemes, growing food and drug safety scandals, and the limits of AI-driven grievance redress platforms like the National Consumer Helpline.
While landmark orders and tech solutions make headlines, the ground reality remains stark: delayed justice, abandoned cases, and consumers left to fight long, exhausting battles.
Is India’s consumer protection framework failing the very people it was meant to serve?
","author_name":"Debashis Basu & Sucheta Dalal"}