In this episode, I unpack what real leadership looks like when you’re running and growing a tuition business — the kind that builds a strong culture, keeps standards high, and helps people around you improve. Drawing on experiences from education and social services (and a recent conversation with the CEO of a large MAT), I share the power of “open leadership”: being visible, approachable, and genuinely interested in the people you work with. It’s the open-door policy in action — letting others learn by listening, observing, and being part of the work, not just being told what to do.
You’ll also hear how to balance care and development with boundaries and accountability — including the exact type of script you can use when performance or expectations aren’t being met. For tuition business owners, this translates into clearer team management (even if you’re working with self-employed tutors), better recruitment decisions, and a more professional, scalable operation. If you want a business that grows without losing its standards, this episode will help you reflect on the traits you bring as a leader, the traits you need to build, and where you’re actively leading your tutoring business next.