{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/63161cd71aac9700129548cd/64268ee7816841001124469d?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"What is Customer Experience","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/63161cd71aac9700129548cd/1680248516401-38260dbdde35ec4f203899a2b7bcb18a.jpeg?height=200","description":"<p>CX design is the process of creating a positive and seamless experience for customers. It's all about understanding your customers' needs, wants, and preferences, and designing your products and services to meet those needs.</p>","author_name":"Swapnil Acharya"}