What happens when “there has to be more than this” becomes the start of a completely different career.
🔍 What You’ll Learn:
Many STEM professionals assume career reinvention starts with a perfect plan, a business idea, or a dramatic leap.
The reality is usually much messier.
In this episode, Rachel Service shares how a period of burnout and depression eventually led her to build a multi-million dollar training business, despite having no business plan, no roadmap, and no idea what “corporate rates” even meant when she got her first client.
You’ll discover:
If you’ve been sitting on an idea, craving something more, or wondering whether you could build a different future, this episode will give you permission to start before you’re ready.
🧠 About the Guest:
Rachel Service is the founder and CEO of Happiness Concierge, a workplace training company that has worked with more than 200 organisations and trained thousands of employees and leaders. After experiencing burnout, anxiety, and depression, Rachel slowly rebuilt her life, eventually creating a business that allows her to work on her own terms while helping others create healthier workplaces.
📌 Episode Highlights:
00:00 The moment “there has to be more” becomes impossible to ignore
03:00 Burnout, depression, and crying through a Beyoncé concert
04:30 Why Rachel called her business Happiness Concierge
06:30 Starting without a master plan and following curiosity instead
07:30 The power of nurturing an alternative reality before taking action
08:30 How Rachel discovered she wanted to become a speaker
09:00 The first free talk that unexpectedly led to paid work
10:30 Building momentum through visibility and borrowing audiences
12:00 Why nobody is waiting to discover you
14:00 Working for free, building credibility, and finding your first customers
16:00 Different pathways to entrepreneurship depending on your risk profile
18:30 How to handle family members who don’t understand your ambitions
22:00 Why people struggle to imagine future versions of you
25:00 Rachel’s biggest business mistakes and lessons learned
27:00 The role of tiny experiments in career reinvention
🔗 Resources Mentioned:
🤔 Reflection Time:
One idea from Rachel that stayed with me:
“Show them because they can’t imagine.”
People cannot support, hire, promote, or buy from a version of you they’ve never seen before. Sometimes the next step isn’t becoming something new. It’s giving people evidence that you’re already becoming it.
This is ultimately an episode about permission. Permission to explore. Permission to test. Permission to imagine a different future before you know exactly how you’ll get there.
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