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Mark Dolan may have crossed a line by speculating about Prince Archie and Princess Lilibet, but was Harry and Meghan’s furious response the even greater controversy? After Dolan suggested that the Sussex children could one day make life difficult for Prince George, Prince Louis and Princess Charlotte, Harry and Meghan issued a strongly worded statement declaring themselves “genuinely disgusted.”
In this episode, we’re examining why the Sussexes were justified in defending their children, but may have undermined their own position through an emotional and confrontational response. Using this latest Sussex development as a case study, we’re exploring how a show of anger can allow the display itself to overshadow the original comments made and prolong in the media cycle. From Mark Dolan’s provocative broadcasting style to the late Queen Elizabeth’s famously restrained “recollections may vary” response, we compare two radically different approaches to reputation management. We also consider what this latest communication misstep means for Harry and Meghan’s attempts to rebuild bridges with the Royal Family, and why effective crisis communications are defined by, not whether, but how you respond.
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","author_name":"Jacki Vause & Lyle Fulton"}