{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62f68705251c3300133448da/6ac37a5fed21e3ea757042ea?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Managers who fix everything build a dependency trap - Janine Jacobs of Happy HQ","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/62f68705251c3300133448da/1791195614578-317c6707-7276-4462-b60c-b1cabc8fe4a5.jpeg?height=200","description":"<p>Janine Jacobs, Co-Founder at Happy HQ, joins The Women in Agencies Podcast to explain what agency culture is in its bones, and why it starts with what you tolerate, not the Friday drinks.</p><p><br></p><p>Why culture stops spreading by osmosis at around 100 to 150 people, and the systems that need to take over</p><p>How agency owners can write values a competitor couldn&#39;t copy, with a web developer agency&#39;s &quot;leave no crumbs&quot; as the example</p><p>Why an eNPS score beats guesswork, and why your promoters deserve more of your time than your detractors</p><p>How agency managers fall into the dependency trap by fixing everything, and what coaching looks like instead</p><p>Why presence, clarity and empathy count as leadership, and why the apologetic preamble has to go</p><p><br></p><p>Follow Women in Agencies on LinkedIn or Instagram for more from agency leaders like Janine, or find the free community for more conversations like this one.</p>","author_name":"Women in Agencies"}