{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62f68705251c3300133448da/665f4ea152596000125f4e06?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How DMT Builds Client Trust through Onboarding and Comms","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/62f68705251c3300133448da/1724426377046-f1cf566e-dfb4-4a13-9849-e2df444ce0f6.jpeg?height=200","description":"<p>What makes a great client journey from onboarding to offboarding? In this episode of the Women in Agencies podcast – Sister Sessions, we speak with Amiee, Head of Communications at Manchester-based digital agency DMT. With years of agency growth behind her, Amy dives deep into the systems, processes, and lessons learned from working across every touchpoint of the client journey.</p><p><br></p><p>Listen in as we explore:</p><p>- Why a strong onboarding process is essential for long-term retention</p><p>- How DMT navigates difficult client offboarding with grace and honesty</p><p>- The impact of COVID-era growth and how it shaped team culture</p><p>- How agencies can offer flexible packages in challenging markets</p><p>- The comms tactics that support client trust and internal alignment</p><p><br></p><p>Amy also shares a dramatic (and surprisingly successful) tale of tracking stolen company laptops with the help of TikTok tote bags.</p><p><br></p><p>Want more support? Join Women in Agencies – womeninagencies.co.uk</p>","author_name":"Women in Agencies"}