As CIO of US Citizenship and Immigration Services from 2010 - 17, Mark Schwartz provoked the federal government into adopting Agile and DevOps practices, overcoming an established planet-sized policy for overseeing the delivery of technology systems.
In this Primer interview, you’ll discover some of the experiences that Mark went through while helping executives from large organizations overcome obstacles to digital transformation, as well as analysing and thinking about what makes a good bureaucracy and what tools are needed to succeed.
Listen to the podcast for some great advice on digitally transforming bureaucracies.
00:00 Introduction
01:07 Mark's backstory
04:40 The US Citizenship and Immigration bureaucracy
09:56 A bad example of a bad bureaucracy
11:56 Management Directive 102
15:42 30 ideas for working with a bureaucracy
17:09 What did MarkS do with Citizenship and Immigration bureaucracy?
25:11 Benefits of Agile
27:23 Patterns/plays to make when working with bureaucracies
34:14 Similarities between the private and public sectors when it comes to bureaucracy and digital transformation
36:58 Mark Schwartz's next book
40:06 Top advice for bureaucrats and large organisations working with digital delivery teams
42:04 Words of hope for digital delivery team’s starting up in big bureaucracies
Follow Mark Schwartz on Twitter at @schwartz_cio
Twitter ➡️ createchangeGOV
LinkedIn ➡️ Create/Change
Website ➡️ https://createchange.io
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