{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62bb3270c291b50013b24ce5/666c84a5326630001227ee33?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Hospitality Industry Secrets to Fuel Your Career Success & Longevity with Bill Bonbrest","description":"<p>In this week’s episode, Bill Bonbrest, hospitality guru and former COO of Tao Group, takes us on a journey detailing his illustrious 40 year career — from his earliest days bussing tables in world-renowned hot spots. Bill is a true master of curating the “guest experience” which, as he says, can never exceed the employee experience. Bill now consults other hospitality brands on how they can build compassionate, people-first leadership teams which ultimately translates to phenomenal business results. Bill’s infectious enthusiasm will inspire you to keep learning and growing, even when you are — by all accounts — a true OG.&nbsp;</p><p><br></p><p>In this episode we talk about:&nbsp;</p><p><br></p><ul><li>Why “starting from the bottom” and working your way up is often the best way to make it to the top in business</li><li>The defining hospitality moments that cemented Bill’s love for the industry and informed how he leads today&nbsp;</li><li>The special sauce that makes brands like Carmine’s and Tao Group thrive while others fizzle out&nbsp;</li><li>Why the guest experience can never exceed the team members' experience (and how that translates from hospitality to EVERY industry)</li><li>Why psychological safety and transparency are crucial in maintaining high morale during challenging times</li><li>The importance of mentorship and how to find yourself a great mentor (it’s easier than you think!)&nbsp;</li><li>Why and how Bill is still investing heavily in his own learning — 40 years in</li><li>How to stay inspired by your job &amp; company as a long-time employee</li></ul><p><br></p>","author_name":"Amanda Baudier & Rebecca Stump"}