{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62bb1f9c21e4cb00121193ed/6638f9aad8d5c7001241e662?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Client Engagement vs. Satisfaction featuring Ashley Quamme","description":"<h1>What’s more important - Client Satisfaction or Client Engagement?&nbsp; </h1><p><br></p><p>Can satisfaction be high with low engagement?&nbsp; How can financial professionals help clients better engage in the financial planning process?&nbsp; Join us as we unpack these questions and more with special guest Ashley Quamme, Fractional Financial Behavior Officer for firms and advisors, where we talk about the shift to human-first advice and what it means for advisors.&nbsp; If you’re looking to grow then this is a topic you don’t want to miss.</p><p><br></p><h2>In this episode Ashely, Adam and Derek chat about:</h2><ul><li>Client satisfaction vs. engagement</li><li>The knowing/doing gap</li><li>Advisors being in the relationship business but not getting formal relationship training</li><li>How to build relationships with under engaged spouses</li><li>Communication and rapport building and setting the expectations up front</li><li>Looking in the mirror to better serve your clients</li><li>And lots more!</li></ul><p><br></p><p><br></p><h2>Resources:</h2><ul><li><a href=\"https://www.linkedin.com/in/ashley-quamme/\" rel=\"noopener noreferrer\" target=\"_blank\">Follow Ashley Quamme on LinkedIn</a></li><li><a href=\"https://twitter.com/bamconsults\" rel=\"noopener noreferrer\" target=\"_blank\">Follow Ashley Quamme on X/Twitter</a></li><li><a href=\"https://www.beyondthefp.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Learn more about Ashley’s services at Beyond the CFP</a></li><li><a href=\"https://www.linkedin.com/company/rethinkfa/\" rel=\"noopener noreferrer\" target=\"_blank\">Follow RethinkFA on LinkedIn</a></li><li><a href=\"https://www.youtube.com/@conneqtor2000\" rel=\"noopener noreferrer\" target=\"_blank\">Listen to RethinkFA on YouTube Podcasts</a></li><li><a href=\"https://dwealth.news/category/podcasts/rethink-financial-advice-podcast/\" rel=\"noopener noreferrer\" target=\"_blank\">Find us on Digital Wealth News</a></li><li><a href=\"https://docs.google.com/forms/d/e/1FAIpQLSfxPxtYxTuhbiuV0xzBm9YJ7jlRWVAdaRejIwp_NHWJBNxZqw/viewform?usp=sf_link\" rel=\"noopener noreferrer\" target=\"_blank\">Apply to be a guest on the RethinkFA Think Tank</a></li></ul><p><br></p><h2>Connect With Adam Holt:</h2><ul><li><a href=\"https://bit.ly/3tykvJj\" rel=\"noopener noreferrer\" target=\"_blank\">Schedule an Asset-Map Demo</a></li><li><a href=\"https://www.asset-map.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Asset-Map&nbsp;</a></li><li><a href=\"https://www.linkedin.com/in/hadamholt/\" rel=\"noopener noreferrer\" target=\"_blank\">LinkedIn: Adam Holt</a></li><li><a href=\"https://www.linkedin.com/company/asset-map/\" rel=\"noopener noreferrer\" target=\"_blank\">LinkedIn: Asset-Map</a></li><li><a href=\"https://www.facebook.com/Asset-Mapcom-305328046167985/\" rel=\"noopener noreferrer\" target=\"_blank\">Facebook: Asset-Map</a></li><li><a href=\"https://twitter.com/asset_map\" rel=\"noopener noreferrer\" target=\"_blank\">Twitter: Asset_Map</a></li></ul><p><br></p><p><br></p><h2>Connect With Derek Notman:</h2><ul><li><a href=\"https://www.couplr.ai/book-a-demo/\" rel=\"noopener noreferrer\" target=\"_blank\">Schedule a Couplr Demo</a></li><li><a href=\"https://www.couplr.ai/\" rel=\"noopener noreferrer\" target=\"_blank\">Couplr</a>AI</li><li><a href=\"https://www.linkedin.com/in/dereknotman/\" rel=\"noopener noreferrer\" target=\"_blank\">LinkedIn: Derek Notman</a></li><li><a href=\"https://www.linkedin.com/company/couplrai/\" rel=\"noopener noreferrer\" target=\"_blank\">LinkedIn: Couplr</a></li><li><a href=\"https://twitter.com/DerekNotmanCFP\" rel=\"noopener noreferrer\" target=\"_blank\">Twitter: Derek Notman</a></li></ul>","author_name":"H. Adam Holt, CFP and Derek N.H. Notman, CFP"}