{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62b9793631c9c00018b3f6a2/67f701e8027873197880d976?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How to handle complaints","description":"<p>It's impossible to please everyone. Inevitably, no matter how good you are at real estate, you will have situations where clients are frustrated with an outcome, process, situation or aspect of a property. When clients bring those situations to your attention, they are providing you with a golden opportunity to protect your reputation and business moving forward.</p>","author_name":"Agent Monday"}