{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62b53cacbc9eb600132faa2a/663bef1aead6590013977184?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Ep. #118: Sentiment Management, NPS & Stopping Defective Customers","description":"<p>In this episode, I delve into several key topics related to public perception, reputation management, and churn reduction. Here’s what you’ll learn:</p><p><br></p><p><strong>Key Takeaways:</strong></p><p><br></p><ul><li><strong>Combating Negative Reviews</strong>: Strategies to address and mitigate negative reviews in the public domain by exceeding customer expectations and going above and beyond what other companies are doing.</li><li><strong>Cancellation Reversals</strong>: Effective techniques to stop defecting customers from leaving by implementing targeted cancellation reversal strategies.</li></ul><p><br></p><p>Tune in to discover actionable insights on managing your public reputation and reducing customer churn to foster long-term business success.&nbsp;</p><p><br></p><p>↓ 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣𝗦 ↓</p><p>===============</p><p>📖 CONTENT CAPITALIST: https://t.ly/9_9JG</p><p>===============</p><p>🎓 eLearning Academy: https://t.ly/u0Dk5</p><p>===============</p><p>🌐 Articles: https://michaelbecker.org/articles/</p><p>===============</p>","author_name":"Michael Becker"}