{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/62a5b58a46a1c30013a9af3c/637626a43f8ced00104115dd?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"7. Delighting Your Customers","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/62a5b58a46a1c30013a9af3c/1655741443373-99694d81e80ced488b9b0aa618c24d9f.jpeg?height=200","description":"<p>To stand out from the crowd and keep your customers ‘more’ than happy takes a concerted effort. Why you need to engage with customers – the good and the bad and how to turn a complaint into a positive. What are your competitors up to and what can you learn?&nbsp;&nbsp;&nbsp;</p>","author_name":"Graham Knight and Richard Forkan"}